Support Plans
Outstanding support is an essential ingredient in minimizing downtime in technical computing environments. Panasas PanSelect Support Program delivers worldwide enterprise-class support with customized offerings to meet the specific support requirements.
Gold
Around-the-clock coverage for IT organizations that operate outside standard business hours.
Platinum
Highest level of support, including a four-hour parts replacement service, for mission critical operating environments.
| Feature | Gold | Platinum |
| Support Term Available | 1, 3 or 5 years | 1, 3 or 5 years |
| Support Hours: 24x7x365 Phone and Web | ||
| Replacement Hardware Shipped NBD | ||
| Panasas Provided on site spares | ||
| Software Subscription: | ||
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| Secure Remote Access & Diagnosis | ||
| Knowledge Base Access for MyPanasas.com | ||
| Assigned Technical Account Manager | ||
| Monthly Technical Account Review | ||
| SLA Commitments | ||
| Escalation Management |
* Does not include third party spares
MyPanasas
All Panasas Support Services include access to our online self-service portal, MyPanasas, where you can easily access support resources anytime, anywhere. MyPanasas also offers access to custom software downloads and a robust knowledge base that can help you quickly resolve technical issues.
SecureDisk and SecureBlade Services
Panasas Gold and Platinum support services satisfy most companies’ data center requirements. But for companies with sensitive data that demands a high level of confidentiality and security and the ability to meet classified data center requirements, we offer our SecureDisk and SecureBlade services that you can add to Gold or Platinum support services.
The Panasas Support Services team brings many years of operational experience in highly secure environments and understands how to optimize secure installations.
Contact Panasas Support
Panasas customers and partners can reach our support team at MyPanasas or by calling any of our toll-free numbers.
North America
Toll Free
1.888.PANASAS (726.2727)
support@panasas.com
International
Direct Dial
+1.412.323.6439
support@panasas.com