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Worldwide Enterprise-Class Support

Support Plans

Outstanding support is an essential ingredient in minimizing downtime in technical computing environments. Panasas PanSelect Support Program delivers worldwide enterprise-class support with customized offerings to meet the specific support requirements.


Around-the-clock coverage for IT organizations that operate outside standard business hours.


Highest level of support, including a four-hour parts replacement service, for mission critical operating environments.

Feature Gold Platinum
Support Term Available 1, 3 or 5 years 1, 3 or 5 years
Support Hours: 24x7x365 Phone and Web
Replacement Hardware Shipped NBD
Panasas Provided on site spares
Software Subscription:
  • PanFS Operating System
  • DirectFlow Clients
  • Panasas Supported Protocols
Secure Remote Access & Diagnosis
Knowledge Base Access for
Assigned Technical Account Manager
Monthly Technical Account Review
SLA Commitments
Escalation Management

* Does not include third party spares


All Panasas Support Services include access to our online self-service portal, MyPanasas, where you can easily access support resources anytime, anywhere. MyPanasas also offers access to custom software downloads and a robust knowledge base that can help you quickly resolve technical issues.


SecureDisk and SecureBlade Services

Panasas Gold and Platinum support services satisfy most companies’ data center requirements. But for companies with sensitive data that demands a high level of confidentiality and security and the ability to meet classified data center requirements, we offer our SecureDisk and SecureBlade services that you can add to Gold or Platinum support services.

The Panasas Support Services team brings many years of operational experience in highly secure environments and understands how to optimize secure installations.

Contact Panasas Support

Panasas customers and partners can reach our support team at MyPanasas or by calling any of our toll-free numbers.

North America

Toll Free
1.888.PANASAS (726.2727)


Direct Dial

International technical support