Outstanding support is an essential ingredient in minimizing downtime in technical computing environments. Panasas Support Services delivers worldwide enterprise-class support with customized offerings to meet the specific support requirements.
Around-the-clock coverage for IT organizations that operate outside standard business hours.
Highest level of support, including a four-hour parts replacement service, for critical operating environments.
| Feature | Gold | Platinum |
| Extended 24x7x365 Phone & Web Support | ||
| Next Business Day Advanced Replacement Part Delivery* | ||
| Panasas Provides Onsite Spares Kit* | ||
| Replacement Shelf Battery Module Program | ||
| System Event Tracking VIA Panactive Link | ||
| Software Subscription Service |
* Does not include third party spares
All Panasas Support Services include access to our online self-service portal, MyPanasas, where you can easily access support resources anytime, anywhere. MyPanasas also offers access to custom software downloads and a robust knowledge base that can help you quickly resolve technical issues.
Panasas Gold and Platinum support services satisfy most companies’ data center requirements. But for companies with sensitive data that demands a high level of confidentiality and security and the ability to meet classified data center requirements, we offer our SecureDisk and SecureBlade services that you can add to Gold or Platinum support services.
The Panasas Support Services team brings many years of operational experience in highly secure environments and understands how to optimize secure installations.
Panasas customers and partners can reach our support team at my.panasas.com or by calling any of our toll-free numbers.
Toll Free
1.888.PANASAS (726.2727)
support@panasas.com
Direct Dial
+1.412.323.6439
support@panasas.com