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Worldwide Enterprise-Class Support

Support Services

Outstanding support is an essential ingredient in minimizing downtime in technical computing environments. Panasas Support Services delivers worldwide enterprise-class support with customized offerings to meet the specific support requirements.


Gold

Around-the-clock coverage for IT organizations that operate outside standard business hours.

Platinum

Highest level of support, including a four-hour parts replacement service, for critical operating environments.

Feature Gold Platinum
Extended 24x7x365 Phone & Web Support
Next Business Day Advanced Replacement Part Delivery*
Panasas Provides Onsite Spares Kit*
Replacement Shelf Battery Module Program
System Event Tracking VIA Panactive Link
Software Subscription Service

* Does not include third party spares

MyPanasas

All Panasas Support Services include access to our online self-service portal, MyPanasas, where you can easily access support resources anytime, anywhere. MyPanasas also offers access to custom software downloads and a robust knowledge base that can help you quickly resolve technical issues.

MyPanasas

 

SecureDisk and SecureBlade Services

Panasas Gold and Platinum support services satisfy most companies’ data center requirements. But for companies with sensitive data that demands a high level of confidentiality and security and the ability to meet classified data center requirements, we offer our SecureDisk and SecureBlade services that you can add to Gold or Platinum support services.

The Panasas Support Services team brings many years of operational experience in highly secure environments and understands how to optimize secure installations.

Contact Panasas Support

Panasas customers and partners can reach our support team at my.panasas.com or by calling any of our toll-free numbers.

North America

Toll Free
1.888.PANASAS (726.2727)
support@panasas.com

International

Direct Dial
+1.412.323.6439
support@panasas.com

International technical support

Directory

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