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March 18, 2020

 

A Letter to Our Customers and Partners

The global coronavirus (COVID-19) outbreak has created an unprecedented situation for families, businesses and communities, and our hearts go out to anyone who has been impacted by the virus. As we deal with this pandemic and the uncertainty it creates, protecting the health of our employees while maintaining business continuity for our customers and partners is our number one priority.

I want to assure you that we are committed to delivering the high-quality products and customer service you have come to expect from Panasas and that our business continues to operate on a relatively normal basis. That said, we continue to monitor and prepare for any new developments that may affect supply chain and/or response times and will notify you of any significant changes that would affect your order status.

To limit the spread of COVID-19, the vast majority of our global employee base is now working remotely but can be reached via email and phone to address any issues you may have (please send an email to info@panasas.com if you need help obtaining the contact information of the Panasas employee you are trying to reach). Employees whose work may require them to be on site periodically have been instructed to observe social distancing and health safety guidelines.

Following the recommendations from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), we have also adopted domestic and international travel restrictions and curtailed travel to only business-critical situations when virtual methods are insufficient. We appreciate your understanding as we work with you through digital channels as much as possible.

We’ll be sure to keep you updated as the situation evolves. In the meantime, if you have any questions or concerns, please contact your sales representative directly or send us an email at info@panasas.com and we will get back to you shortly.

Thank you for your business and stay safe.

Faye Pairman
President & CEO
Panasas, Inc.