PanSelect Support Services deliver worldwide enterprise-class support and have been customized to meet the specific support level required by every customer. To compare details of all support programs listed below, please review our PanSelect Support Program overview.
PanSelect Silver Support is an entry level offering specifically designed for storage network environments that operate primarily during standard business hours.
PanSelect Gold Support is well-suited to IT organizations that provide 24x7 operations support requiring optimal data accessibility and performance.
PanSelect Platinum Support is tailored for mission-critical operating environments that require the highest level of support, both remote and on-site.
PanSecure Security Support can be added to Silver, Gold or Platinum Support and is designed for the classified data center that demands a high level of confidentiality and security.
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My.Panasas is an online personalized interface included with all PanSelect Support offerings. It offers users the freedom to easily access support resources anytime, anywhere.
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Support Summary Matrix
Feature
PanSelect Silver
PanSelect Gold
PanSelect Platinum
5x9 Phone & Web Support, 8 AM – 5 PM
Extended 24x7x365 Phone & Web Support
Next Business Day Advanced Replacement Part Delivery
